Avidemux Forum

Avidemux => MacOSX => Topic started by: oscarodas on March 13, 2019, 06:02:40 AM

Title: Avidemux 2.7.1 not working
Post by: oscarodas on March 13, 2019, 06:02:40 AM
Today after installing Mojave 10.14.4 beta 5 my copy of Avidemux 2.7.1 has stopped working, the program opens ok, and when I open a file it goes through the process and opens an empty screen and doesn't give me any errors. I have used both mkv and mp4 files without luck, I have even started the program from the Terminal.
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 13, 2019, 07:43:45 AM
Avidemux 2.7.2 has been released. Please update the app and retry. If the problem persists, please redirect the output in the Terminal to a file (admlog.txt in your home directory), compress and attach it to your reply.

/Applications/Avidemux_2.7.2.app/Contents/MacOS/Avidemux2.7 > ~/admlog.txt 2>&1
Title: Re: Avidemux 2.7.1 not working
Post by: oscarodas on March 13, 2019, 11:16:27 AM
Hi, I did copy and paste the line " /Applications/Avidemux_2.7.2.app/Contents/MacOS/Avidemux2.7 > ~/admlog.txt 2>&1" to a terminal window,  that opens version 2.7.2 but it gives the same results, I really don't know much about terminal commands, it is something I'm not doing? Thank you.
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 13, 2019, 12:08:46 PM
Please reproduce the issue, then compress (zip, 7z, gzip) the admlog.txt file and attach it to your reply (or upload elsewhere and post the link).
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 13, 2019, 08:03:37 PM
The command you executed in Terminal creates a text file "admlog.txt" in your home directory.
Title: Re: Avidemux 2.7.1 not working
Post by: oscarodas on March 13, 2019, 08:34:02 PM
Hi, I'm very sorry but I don't understand what the admlog.txt is, to reproduce the issue all I have to do is drag or try to open any file with any extension from Avidemux, it doesn't matter the version the screen is the same. Well I have some sort of good news, out of desperation (because this is the easiest app that I use to edit videos), I downloaded the version 2.7.0 and it works perfectly. The other two no go.
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 13, 2019, 09:50:44 PM
QuoteI don't understand what the admlog.txt is

It is a text file (Avidemux log file) = the console output of Avidemux redirected into a file.

You should have reproduced the issue (the application hang?), then closed the app and attached the log. The file you provided covers just the Avidemux startup sequence with no usable information from the malfunction.

Quoteto reproduce the issue all I have to do is drag or try to open any file with any extension from Avidemux

Without your input the developer(s) can't have a clue what is going on, so the incompatibility will persist unfixed. 2.7.2 runs perfectly on my Mojave MBP, albeit not on the Beta of the next macOS release.
Title: Re: Avidemux 2.7.1 not working
Post by: oscarodas on March 14, 2019, 01:34:25 AM
Thanks for your help anyway, I guess I'll keep using version 2.7.0 which works ok.
Oscar
Title: Re: Avidemux 2.7.1 not working
Post by: AVIHD on March 14, 2019, 07:10:23 AM
Same problem here. Opens fine, loading a mp4 results in a larger, distorted image of the UI instead of the movie.
ADMLOG attached. Many thanks!
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 14, 2019, 08:03:14 AM
Thank you very much, is that all? No further messages until Avidemux is closed/killed?

[canSupportThis] 07:04:49-764  VideoToolbox not enabled

Does enabling HW accelerated decoding change anything in the result? Does disabling OpenGL support change anything in the result?
Title: Re: Avidemux 2.7.1 not working
Post by: AVIHD on March 14, 2019, 08:20:46 AM
Yes, switching OpenGL off in the Preferences makes AviDemux work again. Seems like the new beta of Mojave changed something, 2.7.1 is not working either with this version of the OS
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 14, 2019, 11:09:33 AM
Does selecting Qt as video output while keeping OpenGL enabled help as well?
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 14, 2019, 11:18:09 AM
OpenGL stuff was greatly modified between 2.7.1 and 2.7.2. The issue can be just a bug in the beta of 10.14.4.
Title: Re: Avidemux 2.7.1 not working
Post by: AVIHD on March 14, 2019, 09:07:05 PM
Yes, that works as well, QT for Display, OGL Support active. So at least some kind of workaround for the time being :-D
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 14, 2019, 09:23:14 PM
Thank you, could you please still provide a complete Avidemux log with OpenGL video output enabled?
Title: Re: Avidemux 2.7.1 not working
Post by: AVIHD on March 14, 2019, 09:27:31 PM
Sure - here you go. Many thanks for your help!
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 14, 2019, 09:38:15 PM
This one is cut off even earlier. Do you really run

/Applications/Avidemux_2.7.2.app/Contents/MacOS/Avidemux2.7 > ~/admlog.txt 2>&1

and compress the admlog.txt (or an alternatively named output file)? I would like to have a log reflecting the complete Avidemux session from startup to exit.
Title: Re: Avidemux 2.7.1 not working
Post by: oscarodas on March 17, 2019, 12:30:33 AM
I have tried using both the suggestions if I disable OpenGl is ok, but I have found another problem, when saving the modified video and choosing MP4 Muxer, the file saves ok, and then if I choose Mkv muxer I have the following errors:Too short
The saved video is incomplete. The error occured at 00:15:39,573 (20). This may happen as result of invalid time stamps in the video.
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 17, 2019, 11:48:55 AM
oscarodas, please provide Avidemux log from saving to MKV. Alternatively, please provide the sample video and exact steps to reproduce.

It is strange that the error doesn't happen with MP4 as both share the same backend. Generally, invalid timestamps (a broken source video) are a very valid reason to fail.
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on March 26, 2019, 11:40:43 AM
FYI: The official 2.7.2 release build runs just fine with OpenGL display enabled and with the known limitation of dark mode support being incomplete with Qt 5.11.2 on my MBP after I upgraded it to the final of 10.14.4 Mojave. OpenGL incl. display works too.

Even better news: Qt 5.12.2 has fixed the issue which caused Avidemux window to be blank until it has been resized.
Title: Re: Avidemux 2.7.1 not working
Post by: oscarodas on April 02, 2019, 12:16:06 PM
I'm opening a new thread because when I try to answer to my original one I get this message  " CleanTalk: *** Forbidden. Please enable JavaScript. ***".
I can't generate an error report because Avidemux doesn't give me an error, it says to all files that they were saved correctly, but when I try to open the file using (inna, Vlc, Movist) I see... Opening file using quick time then Media Init failed, The only workaround I have found is saving the file and on video output I use HEVC (265) but the files are three or twice as big and longer to save, the Video Output: Copy is the one that produces the defective files, sorry about but when using safari I get the above error, even though I have Java enabled, I'm now using a new browser (Yandex) and works ok.
Title: Re: Avidemux 2.7.1 not working
Post by: eumagga0x2a on April 02, 2019, 03:37:24 PM
As long as you don't provide either a complete Avidemux log (this is the absolute minimum of necessary information) or better a sample video with steps necessary to reproduce the issue, no problem assessment is possible.

I don't need an "error report", I need the complete console output from loading source file(s) throughout saving output file(s) and including Avidemux shutdown, which you can retrieve as described in https://avidemux.org/smif/index.php/topic,18630.msg85914.html#msg85914 (https://avidemux.org/smif/index.php/topic,18630.msg85914.html#msg85914).